Refund Policy

1. General Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 14 days of delivery, in accordance with EU consumer protection regulations.

To be eligible for a return:

• The item must be unused, undamaged, and in its original condition.

• The item must be returned in its original packaging with all accessories and manuals included.

• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

For hygiene, safety, or customization reasons, the following items are not eligible for return:

• Custom-made or personalized furniture.

• Clearance or final sale items marked as “non-returnable.”

• Assembled or installed furniture that cannot be disassembled safely.

3. Return Process

1. Contact Us

   • Email us at bedbathandbeyondcustomerservice@gmail.com or call +33 7 74 16 15 55 within 14 days of receiving your order.

   • Provide your order number, the item(s) you wish to return, and the reason for return.

2. Approval & Instructions

   • Our customer service team will review your request and provide you with return instructions, including the return address.

3. Return Shipping

   • Unless the return is due to an error on our part (e.g., wrong item shipped or defective product), the customer is responsible for return shipping costs.

   • We recommend using a trackable shipping service to ensure safe delivery of your return.

4. Refunds

• Once your return is received and inspected, we will notify you via email.

• Approved refunds will be processed within 5–10 business days and automatically credited to your original method of payment.

• Shipping fees (Standard or Express) are non-refundable, unless the return is due to our error.

5. Exchanges

• If you wish to exchange an item for a different size, color, or model, please contact our customer service team.

• Exchanges are subject to product availability.

• Customers are responsible for the shipping costs associated with the exchange unless the item was defective or incorrect.

6. Damaged or Defective Items

• If your item arrives damaged or defective, please notify us within 48 hours of delivery with photos of the damage.

• We will arrange a replacement, repair, or full refund at no additional cost to you.

7. Order Cancellations

• Orders may be cancelled free of charge if they have not yet been processed or shipped.

• If the order has already been dispatched, it must be handled as a return according to the conditions above.

8. Customer Support

If you have any questions about returns or refunds, please contact our support team:

• Email: bedbathandbeyondcustomerservice@gmail.com

• Phone: +33 7 74 16 15 55

• Service Hours: Monday – Saturday, 10:00 AM – 6:00 PM (CET)

We are committed to ensuring a smooth and fair return experience for all customers.